Job Title: Intake Coordinator
Employment Type: Full-Time
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Overview:
We are seeking a dedicated and detail-oriented Intake Coordinator to join our dynamic team. In this pivotal role, you will serve as the first point of contact for clients, ensuring a seamless intake process and providing essential support to our services. Your ability to communicate effectively and manage information will play a crucial role in enhancing client satisfaction and operational efficiency.
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Key Responsibilities:
- Conduct initial assessments and gather necessary information from clients to facilitate their engagement with our services.
- Schedule appointments and coordinate referrals among various departments, ensuring timely and efficient service delivery.
- Maintain accurate and up-to-date client records in our database, adhering to confidentiality and data protection regulations.
- Collaborate with healthcare providers and community organizations to streamline the intake process and enhance client access to resources.
- Provide exceptional customer service by responding promptly to client inquiries, addressing concerns, and guiding them through the intake process.
- Monitor and evaluate the effectiveness of referral processes and suggest improvements to optimize client experience.
- Prepare and present reports on intake metrics to management, identifying trends and areas for improvement.
- Participate in training and development opportunities to stay current on best practices and industry standards.
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Required Qualifications:
- Bachelor’s degree in Social Work, Psychology, Healthcare Administration, or a related field.
- Minimum of 2 years of experience in a healthcare or social services setting, preferably in an intake or administrative role.
- Proficient in using electronic health record (EHR) systems and Microsoft Office Suite (Word, Excel, Outlook).
- Strong organizational skills with the ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Excellent verbal and written communication skills, with a focus on client-centered service.
- Ability to work collaboratively within a team and build rapport with diverse populations.
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Preferred Qualifications:
- Certification in Healthcare Access or related field (e.g., Certified Patient Access Manager).
- Experience with telehealth systems and virtual service coordination.
- Familiarity with community resources and support services available in the region.
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What We Offer:
- Competitive benefits package including health, dental, and vision insurance, as well as paid time off and retirement plans.
- Opportunities for professional growth and career advancement through ongoing training and development programs.
- A supportive work environment that values teamwork, innovation, and a commitment to client care.
- Flexible work arrangements to promote work-life balance.
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If you are passionate about helping others and are ready to make a positive impact in your community, we encourage you to apply for the Intake Coordinator position. Join us in our mission to provide exceptional service and support to those in need!